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customer retention

Customer Retention – With Voice Mail?

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Something old, something new, something borrowed, something… anything, that works when it comes to customer retention is fair game. Let’s take a short break from liking, tweeting and pinteresting to talk about something called voice mail. Specifically, the voice mail I received on my home phone after a busy day at the office. Remember voice mail?   “Hello Mr. and Mrs. Feldman, this is Anthony from Orkin. I just called to let you know I stopped by your house today to do three things…first off, I did my normal monthly maintenance to keep the pesky unwanted critters outside your house. Secondly, I...

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